GNC, Keyholder and Assistant Manager October 2024 – Present

Opening and Closing store as a keyholder

Handling of financial, shipment, and sensitive documentation

Responsible for stocking, merchandising, and customer service

Management of employee training and successful behaviors

Responsible for management of projects, inventory audits, and safety/maintenance audits

David’s Bridal, Lead Customer Service Representative October 2023- October 2024

Keyholder, Responsibility to open or close store depending on shift

Responsible for stocking and product recovery

Floor management of appointments and supervision of customer service

Responsible for resolution or escalation of customer service issues to upper management as needed

David’s Bridal, Customer Service Representative May 2021-2023

Greeting guests in friendly and professional manner

Check in Brides and Guests into David’s Bridal computer systems

Coordinate with Managers and Staff to provide excellent customer service

Answering  phones in a timely and professional manner

 Provide clear, concise information at all times